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Responsible Gaming at M88

At M88, we are committed to providing a safe and enjoyable gaming environment. Gambling should be a form of entertainment, not a way to make money quickly. We encourage all our players to gamble responsibly, keeping control over their time and money spent on gaming.

Understanding Responsible Gaming

Gambling can be fun and exciting, but it carries risks if not managed properly. It is important to avoid chasing losses and never gamble with money needed for essential expenses such as rent or bills. Regularly checking your account balance and activity helps you stay aware of your spending.

Risks and Impacts of Gambling Addiction

While many enjoy gambling without problems, some may develop gambling addiction, also known as problem gambling. This condition involves an inability to control gambling habits, which can negatively affect life quality.

Signs of gambling addiction include:

  • Constant thoughts about gambling
  • Needing to gamble larger amounts to feel excitement
  • Repeated unsuccessful attempts to control or stop gambling
  • Feeling restless or irritated when trying to limit gambling
  • Gambling to escape problems or negative feelings
  • Trying to win back lost money
  • Lying to conceal gambling habits
  • Jeopardising relationships, work, or opportunities due to gambling
  • Relying on others for financial help caused by gambling

Gambling addiction can lead to serious health issues such as anxiety, depression, and sleep problems, as well as social and financial difficulties.

Tools and Measures for Responsible Gaming

M88 offers several features to help you maintain control over your gaming activities:

Deposit Limits

When creating an account, you can set daily, weekly, or monthly deposit limits to manage your spending effectively.

Time Limit Control

You can request automatic logout after a set period of play by contacting our support team, helping you avoid excessive gaming sessions.

Game Status Reminders

Set pop-up notifications to remind you of your gameplay duration, bets, and winnings or losses at intervals of 15, 30, 45, or 60 minutes. These reminders allow you to decide whether to continue playing or log out.

Player Limitations

If you need a break, you can apply the following limitations in your account settings:

  • Cooling-Off: Temporary breaks of 24 hours, 48 hours, or 7 days.
  • Temporary Suspension: Longer breaks of 30, 60, or 90 days.
  • Self-Exclusion: Indefinite or extended exclusion periods, which can apply to all your accounts under our licence.

During self-exclusion, you cannot gamble, deposit, or receive marketing materials. You can revoke exclusions by following instructions after logging in.

Self-Assessment Test

We provide a self-assessment test to help you evaluate your gambling behaviour and identify potential problems early. Taking this test can guide you to take appropriate action if needed.

Support and Assistance

If you have concerns or questions about your gambling, our Customer Support team is available 24/7 to assist you. Additionally, we recommend seeking help from professional organisations such as:

  • Gamblers Anonymous
  • National Council on Problem Gambling
  • GamCare
  • Gambling Therapy Helpline

Preventing Underage Gambling

M88 strictly prohibits gambling by anyone under 18 years of age. We verify age using automated and manual checks and immediately close accounts of underage players.

Parents can help prevent underage gambling by using filtering software such as Cyber Patrol, GamBlock, and Net Nanny. We also advise:

  • Not leaving children unattended at computers
  • Educating children about gambling risks when they reach the appropriate age
  • Avoiding gambling in front of children
  • Not saving passwords on devices accessible to children
  • Restricting access to payment information
  • Creating separate user profiles for children with limited access

Protecting Your Account

To keep your account secure, please follow these guidelines:

  • Never share your username or password
  • Do not use the "Remember Password" option on shared or public computers
  • Always log out after playing or checking your email
  • Be vigilant for any unusual activity such as unexpected transactions or changes in your game history

If you suspect unauthorised access to your account, contact our support team immediately for assistance.

Conclusion

At M88, your safety and enjoyment are our priorities. We encourage responsible gaming and provide tools and support to help you maintain control. Remember, gambling should always be a fun and controlled activity.